Privacy Policy
Last Updated: November 14, 2025
Introduction
Welcome to Pomelli, an AI-powered marketing content generation tool. We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect information you provide when using Pomelli services.
By using Pomelli, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
- What We Collect: Your name, email address, login credentials, and other information you provide when creating an account
- How We Collect: Through third-party authentication services like Google, or direct registration
- Purpose: To manage your account, provide customer support, and send service notifications
2. Brand Analysis Data
- What We Collect: Brand website URLs you input, website color schemes, design styles, brand tone, and other analysis results
- Purpose: To generate marketing content that matches your brand style and create your brand's "commercial DNA"
- Storage: Stored in association with your account for future use
3. Generated Content
- What We Collect: Marketing copy, image materials, edit history, and campaign creative themes generated through Pomelli
- Purpose: To provide content management, re-editing, material download, and other features
- Content Ownership: You retain full ownership of all generated content (see "Content Ownership" section)
4. Usage Data
- What We Collect: Your interaction records with Pomelli, features used, generation count, editing operations, access frequency
- Purpose: To optimize service performance, improve AI algorithms, understand user needs, and provide personalized experiences
- What We Collect: Device type, operating system, browser type, IP address, access time
- Purpose: To ensure service compatibility, diagnose technical issues, and prevent fraudulent activities
- What We Collect: Payment methods, billing addresses, transaction records (processed through Stripe or Creem)
- Purpose: To process subscription payments, credit top-ups, and generate invoices
- Security Note: We do not directly store complete credit card information; all payment data is securely handled by third-party payment processors
7. Cookies and Similar Technologies
- What We Use: Session cookies, preference cookies, analytics cookies
- Purpose: To maintain login status, remember your preferences, and analyze website usage
- Control: You can manage cookie preferences through your browser settings, though disabling may affect certain features
We use the collected information for the following purposes:
- Provide Core Services: Analyze brand websites, generate marketing copy and images, provide editing features
- Improve AI Models: Train and optimize our AI algorithms to provide more accurate brand analysis and higher quality content generation
- Personalize Experience: Recommend campaign creative themes based on your usage habits and preferences
- Customer Support: Respond to your inquiries, resolve technical issues, provide usage guidance
- Security Protection: Detect and prevent fraud, abuse, and illegal activities
- Business Operations: Process payments, manage credit systems, send bills and receipts
- Product Development: Analyze usage patterns to develop new features and improve existing ones
- Legal Compliance: Comply with applicable laws, regulations, and legal procedures
AI Processing Notice
Pomelli uses artificial intelligence technology to analyze your brand and generate marketing content. Important notes about AI processing:
- Third-Party AI Services: We may use third-party AI services (such as image generation APIs) to provide certain features. These service providers only have access to data necessary to process your requests
- Generation Quality: While we strive to ensure the quality of generated content, AI-generated content may require your review and editing
- Privacy Protection: We take measures to remove or anonymize sensitive information before sending data to AI models
Content Ownership
- Your Content: You retain full ownership of all marketing copy, images, and other creative content generated through Pomelli
- Usage License: To provide services, you grant us a limited license to store, process, and display your content
- Display Permission: We will not publicly display your generated content as examples or for marketing purposes without your explicit consent
- Deletion Rights: You can delete your content at any time, and we will remove it from our systems within a reasonable period
Data Storage and Security
Storage Location
Your data is stored on secure cloud servers with industry-standard encryption and access control measures.
Security Measures
- Data Encryption: Data in transit is encrypted using HTTPS/TLS, and stored sensitive data is protected with encryption technology
- Access Control: Only authorized personnel can access your personal information and must comply with strict confidentiality obligations
- Security Audits: Regular security reviews and vulnerability assessments
- Backups: Regular data backups to prevent data loss
Security Disclaimer
While we implement reasonable security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
- Account Data: Retained during your account's active period, deleted within 90 days after account deletion
- Generated Content: Retained based on your choice, or immediately removed upon your deletion request
- Usage Logs: Typically retained for 12 months for analysis and security purposes
- Legal Requirements: Some data may need to be retained longer for legal, accounting, or security reasons
We do not sell your personal information. We only share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers, including:
- Payment Processing: Payment processors like Stripe, Creem
- Cloud Storage: AWS S3 or compatible services
- AI Services: AI API providers for image generation, text analysis, etc.
- Analytics Tools: Google Analytics, OpenPanel, etc.
- Authentication: OAuth providers like Google
These service providers only have access to information necessary to perform their services and are bound by confidentiality agreements.
Legal Requirements
We may disclose your information in the following situations:
- To comply with legal obligations, subpoenas, or court orders
- To respond to lawful requests from law enforcement or government agencies
- To protect our rights, property, or safety, or to protect the interests of users or the public
- To detect, prevent, or address fraud, security, or technical issues
Business Transfers
If Pomelli is involved in a merger, acquisition, or asset sale, your information may be transferred as part of business assets. We will notify you before the transfer and explain that your information will be subject to a different privacy policy.
Your Rights
Under applicable data protection laws, you may have the following rights:
- Right to Access: Request access to personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information ("right to be forgotten")
- Right to Restrict Processing: Request restriction of our processing of your information
- Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format
- Right to Object: Object to our processing of your information for specific purposes
- Right to Withdraw Consent: If processing is based on consent, you can withdraw consent at any time
To exercise these rights, please contact us at support@pomelli.pro. We will respond to your request within 30 days.
International Data Transfers
Pomelli may process and store data outside your country/region. We will take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
Children's Privacy
Pomelli is not intended for children under 13 years old (or the minimum age specified in your jurisdiction). We do not knowingly collect personal information from children. If we discover we have collected personal information from children, we will delete it immediately. If you believe we may hold information about children, please contact us.
When you choose to publish generated content directly to social media platforms (such as Instagram, Facebook, Twitter):
- You authorize Pomelli to publish content on your behalf
- Published content will be subject to the privacy policies and terms of service of the respective social media platforms
- We do not store your social media account passwords, only authorization tokens
- You can revoke Pomelli's access to social media accounts at any time
Policy Changes
We may update this Privacy Policy from time to time. When changes occur, we will:
- Publish the new policy on this page
- Update the "Last Updated" date at the top of the page
- For significant changes, notify you in advance via email or in-service notifications
Changes take effect immediately upon posting. Continued use of Pomelli indicates your acceptance of the revised policy. We recommend you review this policy regularly.
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:
Email: support@pomelli.pro
Website: pomelli.pro
We will respond to your inquiries as soon as possible, typically within 3 business days.
Thank you for trusting Pomelli. We are committed to protecting your privacy and providing quality services.